People Success Manager
Who we are
We are a UK-based SaaS company launched in 2010; we have rapidly grown into one of the leading online survey platforms in the UK and Europe. At SmartSurvey, we believe data collection should be simple and that creating surveys should be easy and accessible. Our mission is to give everyone a voice, so their experience can help shape and contribute to better outcomes. Our platform makes it easy to ask the right questions!
About the role
To us, a People Success Manager is the go-to person for all people-related matters. The job of a People Success Manager is important to our business success. People are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realise our shared mission and objectives.
This is a hands-on generalist role, covering all aspects of HR practice including Recruitment, Employee Relations, HR Operations and Learning and Development. The role will involve partnering with key stakeholders, to foster a high-performance culture. You will promote our company values and be a key driver in enhancing and embedding a positive and collaborative workplace.
Responsibilities:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Manage the full employee lifecycle from issuing the employment offer and contract, pre-employment checks, pre-onboarding, and onboarding up to and including the leaving process and exit interviews.
- Manage the onboarding of new staff, handling new starter processes, and conducting right-to-work checks.
- Own and maintain People Tech (HRIS & ATS), processes, workflows, and task lists.
- Review, develop, and maintain HR policies and procedures in line with evolving legislation.
- Work with line managers to ensure recruitment campaigns are managed effectively, including comprehensive recruitment briefs, managing third-party supplier relationships, and assisting managers with all aspects of the recruitment process.
- Support current and future business needs by driving, supporting and leading on People projects/initiatives.
- Nurture a positive working environment taking into account remote working.
- Advise on compensation and benefits program.
- Collaborate with finance on the payroll process for new joiners, leavers, and internal changes.
- Assess training needs to apply and monitor training programs.
- management reports and provide decision support through HR metrics.
- Provide expert people advice and support our Line Managers and Directors to adopt compliant, fair and effective people management processes.
- Handle any disciplinary processes and formal grievances.
Skills and Experience
- CIPD qualified or equivalent experience.
- Proven working experience as an HR/People Manager or HR Generalist.
- People-oriented and results-driven.
- Ability to own and maintain people systems or the willingness to learn new systems.
- Demonstrable experience with Human Resources metrics.
- Ability to architect strategy along with leadership skills.
- Experience in implementing initiatives that support a positive employee culture and drive employee engagement.
- Excellent active listening, negotiation, and presentation skills.
- Competence to build and effectively manage interpersonal relationships at all company levels.
- In-depth knowledge of employment law and HR best practices.
The ideal candidate will have startup experience, preferably with a background in tech/SaaS.
Salary: 40K - 45K
Read about our benefits on our careers page (https://careers.smartsurvey.co.uk/posts/benefits-and-perks)
If you have a passion for creating positive people experience, apply now!
This is a remote role; however, you may be required to attend team meetings occasionally. You must have a suitable space to work from at home and a reliable internet connection.
Please do not forward CVs to our careers inbox or SmartSurvey team members. We do not accept speculative agency CVs. PSL agencies should only send CVs if authorised to do so by SmartSurvey Team.
- Department
- Operations
- Locations
- United Kingdom
- Remote status
- Fully Remote
About SmartSurvey
SmartSurvey exists to simplify the collection of information from your audience with smart digital solutions. This is our mission.
Why? Because access to the information you need to make smart decisions shouldn’t be complicated. ‘User-friendly’ is our mantra.
People Success Manager
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