Who we are

We are a UK-based SaaS company launched in 2010; we have rapidly grown into one of the leading online survey platforms in the UK and Europe. At SmartSurvey, our Vision is to be the leading survey platform that gives every person a voice. We are dedicated to making easy to ask the right questions to empower people to make informed decisions and achieve better outcomes

About the role

This is a hands-on, cross-functional role at the heart of SmartSurvey’s decision-making engine. As Senior Analytics Engineer, you will design and deliver data pipelines, insights, and dashboards that empower our teams to make confident, data-informed decisions. Your work will connect our business data into a single source of truth, enabling faster action and smarter strategies across Sales, Product, Marketing, Support, Operations, and Finance.

You will lead the full ELT process, optimise our Power BI semantic layer, and create impactful dashboards that turn complex data into clear stories for every part of the business.

What Great Looks Like

Within your first 3–6 months, you will:

• Deliver fully automated ELT workflows from source systems (Salesforce, HubSpot, Recurly, Stripe, Mixpanel, Azure SQL) into Power BI
• Launch a suite of self-serve, standardised dashboards with clear, consistent metrics
• Optimise the Power BI semantic layer for speed, scalability, and ease of use
• Partner with stakeholders to uncover insights that directly influence product, revenue, and retention strategies
• Embed governance, documentation, and training so teams can confidently explore and act on their data

Role Responsibilities

Data Strategy & Pipeline Development

• Lead the end-to-end ELT process, from data extraction through to clean, reusable Power BI models
• Build and maintain reliable, automated data pipelines to support scalable reporting needs
• Champion best practices in data transformation using Power Query (M) and DAX

Semantic Modelling & Dashboard Delivery

• Develop and optimise Power BI semantic models to enable self-service analytics
• Create intuitive, high-impact dashboards for revenue, engagement, product usage, and retention metrics
• Continuously improve performance and user experience of all reporting assets

Stakeholder Collaboration & Insights Generation

• Work closely with teams across the business to understand reporting needs and define actionable metrics
• Translate complex data into clear, compelling visuals and stories
• Use data to drive alignment, decision-making, and measurable impact

Governance, Enablement & Documentation

• Implement secure, scalable data governance in Power BI (workspace structure, row-level security, access control)
• Maintain up-to-date documentation for data definitions, transformation logic, and dashboard usage
• Enable teams through training and support to explore and understand their data

Skills & Experience Must-Haves

• Experience designing and delivering ELT workflows using Power BI or similar tools
• Strong proficiency with Power BI Desktop and Service (DAX, Power Query, semantic modelling)
• Experience in a SaaS business, familiar with metrics like MRR/ARR, churn, CAC, CLTV
• Ability to integrate data from multiple sources (APIs, cloud apps, databases)
• Excellent communication skills, able to translate business needs into technical solutions

Experience we’d love to see

• Coaching or enabling non-technical users to interpret dashboards
• Familiarity with Microsoft Power Platform tools (Power Automate, Power Apps)
• Experience in a fast-paced SaaS or scale-up environment
• Background in tech/SaaS start-ups

SmartSurvey Values in Action

Make the Mission Matter: Link every dashboard to decisions that improve customer and business outcomes

Own It End-to-End: Take responsibility for pipeline quality, from data ingestion to insight delivery

Make Complexity Simple: Turn complex metrics into clear, visual stories for all audiences

Embrace Every Voice: Partner across departments to ensure data reflects diverse perspectives and needs

Salary: £55k

The ideal candidate will have start-up experience, preferably with a background in tech/SaaS.

Read about our benefits on our careers page (https://careers.smartsurvey.co.uk/posts/benefits-and-perks)

If you have a passion for technology and data, apply now!

This is a remote role; however, you may be required to attend team meetings occasionally. You must have a suitable space to work from at home and a reliable internet connection.

Please do not forward CVs to our careers inbox or SmartSurvey team members. We do not accept speculative agency CVs. PSL agencies should only send CVs if authorised to do so by SmartSurvey Team.